Optima Communications International began in 1992 as a state-of-the-art boutique contact centre in Toronto. Fairly quickly, we evolved into a leading contact and customer service provider in Canada’s financial services segment, with a particular focus on insurance. This led to the creation of Optima Insurance Services Inc, a cross-Canada MGA functioning today as outsourcing service partner with many of Canada’s best-known life insurance companies.

How Optima Communications International and Optima Insurance Services work together
Optima Communications International is the Canadian contact centre outsourcing provider for regulated industries.

Optima Insurance Services is Optima’s specialist life-insurance service entity, providing LLQP-licensed advisors and customer-contact operations for Canadian life insurance companies.

Together, they support regulatory-compliant sales, service, customer contact, and back-office programs for life insurance providers across Canada.

WHY
OPTIMA?

For our clients, our past and present means:

  • World-class performance based on decades of specialization in life insurance sales, service and administration
  • Your brand seamlessly protected and grown at the front end and you get fully-integrated execution on the back end

  • Bank-level security for all data and customer information

  • Right-sized staffing, regardless of your need, along with extremely high availability due to multiple locations and fully-redundant technology
  • Complete scalability

  • Your customer stays with you