We think it’s us. Optima Insurance Services is Canada’s biggest life insurance BPO partner. With two sites in Ontario and one in Quebec, we currently have 95 LLQP agents on staff. We operate in English and French in all Canadian provinces and territories. Over last 10 years, we haven’t come across a competitor who can make the same claim.

Bigger isn’t always best, so we also point to the fact that we have the longest outsourcing relationships with Canadian life insurers. At least that’s what our current clients and prospective clients tell us. We count our life insurance outsourcing relationships in decades, not just years. Being the biggest with the longest life insurance client relationships is a combination of success measures we’re proud of.

We’re an Associate Member of the Canadian Association of Financial Institutions in Insurance (CAFII). This allows us to stay on top of all new best practices thinking and insurance industry issues.

Part of Optima’s Canadian Contact Centre Outsourcing Platform

Optima Insurance Services is the specialist life-insurance outsourcing entity within the Optima group.

Optima Communications International provides Canadian contact centre outsourcing for regulated industries, including utilities, financial services, and insurance. Optima Insurance Services extends that platform for life insurance providers with licensed advisor support, customer contact, sales, service, and administration programs designed for the Canadian insurance market.

For companies searching for Canadian life insurance contact centre outsourcing, life insurance BPO, or LLQP-licensed insurance advisor support, Optima Insurance Services is the Optima entity dedicated to that work.