Optima Insurance Services is a Canadian contact centre outsourcing (BPO) partner to life insurance companies, providing licensed, multilingual policyholder and advisor support. The industry-standard term BPO stands for Business Process Outsourcing. Our definition is Business Process Optimization.

Optima can be your sole service provider or complement in-house resources. We offer on-site, hybrid, and work-from-home service models.

Obviously, solutions for each client vary according to their specific needs. But what every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.

100% of Optima staff is located within Canada.

If you want to know where we stand in Canada’s life insurance contact centre BPO industry, go here.

Part of Optima’s Canadian Contact Centre Outsourcing Platform

Optima Insurance Services is the specialist life-insurance outsourcing entity within the Optima group.

Optima Communications International provides Canadian contact centre outsourcing for regulated industries, including utilities, financial services, and insurance. Optima Insurance Services extends that platform for life insurance providers with licensed advisor support, customer contact, sales, service, and administration programs designed for the Canadian insurance market.

For companies searching for Canadian life insurance contact centre outsourcing, life insurance BPO, or LLQP-licensed insurance advisor support, Optima Insurance Services is the Optima entity dedicated to that work.