Our product is life insurance and health and dental benefits, so at the customer level, what we do is protect Canadians and their families.
We achieve this by operating as a seamless extension of our client’s organisation. We can take over specific parts of the customer contact management process or handle the entire function on a turnkey basis. Specifically, we:
- initiate and close sales
- promote upgrades and cross sell
- provide seamless multi-channel customer service
- reduce and recover customer defections
- manage policy renewals