Optima Insurance Services is a Canadian contact centre outsourcing (BPO) partner to life insurance companies, providing licensed, multilingual policyholder and advisor support. The industry-standard term BPO stands for Business Process Outsourcing. Our definition is Business Process Optimization.

Optima can be your sole service provider or complement in-house resources. We offer on-site, hybrid, and work-from-home service models.

Obviously, solutions for each client vary according to their specific needs. But what every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.

100% of Optima staff is located within Canada.

If you want to know where we stand in Canada’s life insurance contact centre BPO industry, go here.